Our Promise & Commitments

Our commitment to quality is underpinned by our ambition to offer every client truly outstanding levels of service, that reflect the staffing pressures faced on a regular basis. 30 Minute Call Back We promise to update you on our progress in meeting your requirements within 30 MINUTES of your original call to us. A true 24-hour service We offer a true 24-hour service, 365 days a year. All calls to our local branches are re-directed to our 24-hour local call center outside of office hours, which is staffed around the clock.Service Guarantee The quality of our service to clients is backed by a simple and unique guarantee. If you are not totally satisfied with the member of staff we have sent you, we will replace them immediately.No Hidden Costs The clarity of our charge structure means that you can make truly informed decisions about the cost of using agencies, many of whom add on hidden costs in their final invoice to you. With us the charge agreed is what the client pays.Primary Provider Discounts Where a client wishes to work with 1st Alternative on a long term basis by appointing us as a primary agency, we offer a range of discounts to reflect this commitment.